Can you work out my international delivery cost and parcel weight?Updated 2 months ago

No, Metabolics is not able to work out international delivery costs, courier options, or parcel weights on your behalf. All international shipping charges are calculated automatically at checkout based on what you order, the total weight, and the country and postcode/ZIP code you enter.

Even if you provide a list of products, customer services cannot give manual shipping quotes or parcel weights because these are generated dynamically by the website’s shipping system. You will need to follow the steps below to check this yourself for your destination.

How to check international delivery costs yourself

To see accurate international courier options and prices for your order:

1. Add all the products you are interested in to your basket on metabolics.com.

2. Go to your basket and proceed to checkout.

3. Enter your full delivery address, including country and postal/ZIP code.

4. The checkout will then display:

   • Which international couriers are available for your address.

   • The exact delivery cost for each option, based on your order weight and destination.

5. You can then decide whether to complete the order, adjust the items in your basket, or exit checkout if you only wanted to check shipping prices.

You are under no obligation to finish the purchase once you have seen the international delivery options and costs; you can use checkout purely to get a live quote.

Why we cannot do this for you

International shipping prices depend on:

• The exact mix and quantity of products in your basket (total weight and parcel size).

• Your destination country and full delivery address.

• Live courier rates, fuel surcharges, and any applicable thresholds or promotions.

Because these change over time and are calculated by the website in real time, Metabolics staff cannot accurately replicate or override this process. For this reason, all customers must use the online checkout to generate their own international shipping quote.

Need help using the website?

If you need help navigating the website or entering your address, the customer service team can guide you through the steps but still cannot calculate international shipping or parcel weight for you.

You can contact Metabolics using:

• Email: [email protected]

• Phone: +44 (0)1380 812799 (Mon–Thurs: 8:30–17:30, Fri: 8:30–17:00, UK time)

• Post: Metabolics Ltd, 5 Eastcott Common, Eastcott, Devizes, Wiltshire, SN10 4PL, United Kingdom