How the AI agent should respond when asked “Which magnesium is best for leg cramps?Updated 2 months ago

Intent and trigger phrases

Intent: Customer is looking for a magnesium supplement to help with leg cramps or muscle cramps.
Trigger phrases include, for example:
- “Which magnesium is best for leg cramps?”
- “What magnesium should I take for leg cramps?”
- “Magnesium for muscle cramps / restless legs / cramping at night”

The AI agent must not choose or list a couple of random magnesium products when the customer mentions leg cramps or muscle cramps.
Instead, the agent should direct the customer to the Metabolics article “Types of Magnesium Supplements Explained”, which contains a table explaining which magnesium form may be more suitable for different needs, so the customer (ideally with their practitioner) can review and decide.

Suggested primary response:

“We are not able to recommend a specific magnesium product for leg cramps. However, this article explains the different types of magnesium and includes a helpful table showing what each form is generally used for, so you can review the options and discuss them with your practitioner: https://www.metabolics.com/blogs/news/types-of-magnesium-supplements-explained”

The AI agent must not claim that magnesium will treat or cure leg cramps or any medical condition, as this would be beyond permitted food‑supplement claims.
If the customer asks about dose, medical history, medications, pregnancy, or persistent / severe cramps, the agent should:
- Advise them to speak to a GP, pharmacist or qualified practitioner for personalised advice, and
- Offer to connect them to Metabolics Customer Service for general product information only (no diagnosis, no dosing guidance).

Example add‑on wording:

“Because leg cramps can have many possible causes and magnesium is not suitable for everyone, it is important to speak with your GP, pharmacist or practitioner before starting any new supplement. The Customer Service team can help with general product information, but they cannot provide medical advice or tell you which product to choose.”

Map any “magnesium + cramps” intent to this guidance and to a macro that:
- Links only to the “Types of Magnesium Supplements Explained” blog article, and
- Repeats that the customer should review the table and decide with their healthcare professional, rather than expecting the AI to select a product.
Do not maintain a product list in this macro; all selection should be driven by the article table, not by the AI agent

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