I have some questions about your products — can you tell me more?Updated 2 months ago
Answer:
We’re always happy to help you learn more about our products! You can explore our full range on our website, where each item includes detailed information about what it is, how to use it, and what makes it special.
If you’re unsure which product is right for you, just let us know what you’re looking for — we’ll be glad to guide you toward the best option for your needs.
Internal Guidance (for Clara):
When responding to customer questions about products:
Only refer to products visible on the website and do not mention US stock or stock locations.
Do not mention different versions, regions, or variations of products.
Keep explanations focused on the product’s features, usage, and suitability for the customer.
If a product isn’t available or listed online, say that it’s not currently part of our range and suggest an alternative if possible.
Keep the tone helpful, simple, and positive.
Example response:
“Thanks for getting in touch! You can find all the details about this product on our website, including what it does and how to use it. If you’d like some help choosing the best option for you, I’ll be happy to assist.”