My parcel is delayed, what should I do?Updated 2 months ago

Royal Mail considers a parcel delayed if it hasn’t arrived within:

• 10 working days (UK)

• 20 working days (International)

Before this time, please allow your parcel to arrive. After this window, we can send a replacement or issue a refund.

For DHL, use the tracking link provided to update your delivery preferences or call DHL customer services for more information. 

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)