US Suppliers InquiryUpdated 2 months ago

We do not have suppliers based in the United States.

Amazon US Availability

While we don't maintain US suppliers, we do sell a selection of our products on Amazon US. Please note that not all of our products are available through the Amazon US marketplace. If you're interested in purchasing through Amazon, you can browse our available listings there.

Direct Shipping from UK

We ship directly to the United States from our UK warehouse. This means that customers in the US can order our full product range directly from us, and we'll handle the international shipping process from our UK facility. This option gives US customers access to our complete product catalog, not just the items listed on Amazon US.

Key Points for Customer Service Representatives

When a customer asks about US suppliers, clearly communicate the following:

• No US-based suppliers: We do not work with or have suppliers located in the United States.

• Amazon US option: Some of our products are available on Amazon US, though this represents a partial selection.

• Direct UK shipping: We ship all products directly from our UK warehouse to US addresses, providing access to our full product range.

• Professional tone: Maintain a confident and professional tone when explaining our shipping arrangements.

Sample Response Template

"Thank you for your inquiry. We currently do not have suppliers based in the United States. However, we offer two ways for US customers to purchase our products: you can find a selection of our items on Amazon US, or you can order directly from us and we'll ship from our UK warehouse to your US address, giving you access to our complete product range."