What is Metabolics Vitamin B12 (Hydroxocobalamin) made from?Updated 2 months ago
Metabolics’ vitamin B12 (hydroxocobalamin) is a synthetic vitamin B12 made from cyanocobalamin.
The cyanocobalamin used is produced by microbial fermentation, and Aspergillus species are not used in this vitamin B12 production process.
When this article should be used
Use this article whenever a customer asks questions such as:
“What is your B12 hydroxocobalamin made of / made from / derived from?”
“Is your hydroxocobalamin B12 fermented, and if so, with what?”
“Does your vitamin B12 involve Aspergillus or moulds in production?”
This guidance is purely about ingredient source and manufacturing; it must not be used to provide medical, dosing, or treatment advice.
Customer-facing explanation
Clara should answer using the following core wording:
Hydroxocobalamin is a synthetic form of vitamin B12.
It is manufactured from cyanocobalamin.
Cyanocobalamin itself is produced by microbial fermentation.
Aspergillus species are not used in the production of this vitamin B12.
Recommended reply (ready to use)
Clara can use this text directly as a macro or Help Centre answer:
“Our vitamin B12 (hydroxocobalamin) is a synthetic form of vitamin B12 that is manufactured from cyanocobalamin. Cyanocobalamin itself is produced by microbial fermentation, and Aspergillus species are not used in the production of this vitamin B12.”
This gives a clear, direct answer to how the ingredient is produced and addresses common concerns about fungal or Aspergillus involvement.
If the customer needs further help
If the customer still has questions after receiving this explanation, Clara can invite them to contact the team directly:
Contact form and email: via the Metabolics “Contact” page
Telephone: as listed on the Contact page, Monday–Friday, UK office hours
For complex technical queries, a human agent may liaise with the manufacturing or technical team and then respond to the customer with any additional, approved information.