Why is there a low percentage of magnesium in your capsules or liquids?”Updated 2 months ago
Core explanation for the AI agent
Metabolics formulates magnesium supplements so that practitioners can adjust the total daily intake to the individual, rather than giving a “one size fits all” high dose in each serving.
Factors such as height, age, sex, weight, overall diet, other supplements and medications, and health status can all influence the appropriate magnesium intake, so a more moderate amount per capsule or per serving gives safer, more precise control.
Suggested customer‑facing wording:
“Our magnesium capsules and liquids are intentionally formulated with a measured amount of magnesium per serving so that practitioners can tailor the total daily intake to individual needs, such as height, age, sex, weight and diet. This helps avoid giving everyone the same high dose and allows more precise, personalised use.”
Supplements should not replace diet
The AI agent must state that magnesium supplements are designed to complement, not replace, a balanced diet.
The agent should encourage customers to focus on magnesium‑rich foods and view supplements as an additional source where needed, ideally under practitioner guidance.
Suggested customer‑facing wording:
“Magnesium supplements are intended to support a balanced diet rather than replace it. Wherever possible, magnesium should first come from food, with supplements used alongside this where appropriate.”
Where customers can find magnesium naturally
Metabolics content and major nutrition sources highlight that magnesium is naturally present in a variety of plant and animal foods.
The AI agent can give examples to help customers think about their everyday diet.
Suggested customer‑facing wording with food examples:
“Magnesium is naturally found in many everyday foods, for example:
Green leafy vegetables such as spinach, kale and cabbage.
Nuts and seeds, including almonds, cashews, pumpkin seeds and chia seeds.
Wholegrains such as brown rice, wholemeal bread and oats.
Legumes, for example beans, lentils and chickpeas.
Fish and other animal foods such as salmon, poultry, meat and dairy products.”
Guardrails and handoff to Customer Service
The AI agent must not advise on an individual’s required magnesium dose, interpret blood test results or comment on medical conditions (for example kidney disease, heart conditions, or medication interactions).
IF the customer asks “how much magnesium should I take?”, mentions a medical condition, pregnancy, breastfeeding, children, or medications, THEN the AI agent should:
Explain that dosing should be decided with a practitioner or healthcare professional.
Offer to connect them to the Metabolics Customer Service team for further, non‑diagnostic support and signpost them back to their GP or practitioner for personalised medical advice