Product Information Queries – No Health Goal CollectionUpdated 2 months ago

Intent: Product Information (Ingredients, Dosage, Timing, Price, Benefits)

Trigger Phrases and Detection Patterns

Common customer queries:

• "When should I take this?"

• "What are the ingredients?"

• "How much does this cost?"

• "How does [product] help?"

• "What's in this product?"

• "Can I take this with [other supplement]?"

• "How many capsules per day?"

• "Is this suitable for me?"

• "What are the benefits?"

Bot or Agent Response Logic

WHEN a customer asks about product information (ingredients, dosage, timing, price, benefits)

THEN:

Do:

1. Answer the question directly using information from the product page on metabolics.com

2. Provide comprehensive detail including:

   • Full ingredient list and amounts

   • Suggested use (as stated on the label)

   • Price and pack size

   • Nutritional role and functions (regulatory-compliant)

   • Quality standards (GMP, third-party tested)

3. Link to the relevant product page for full details

4. Link to relevant Help Centre article if available

5. End with contact information if they need further assistance

Do NOT:

• ❌ Ask "What are your health goals?"

• ❌ Request "Tell me more about what you're looking for"

• ❌ Say "Let me know your symptoms so I can help"

• ❌ Ask "What condition are you trying to address?"

• ❌ Request medical history or current medications

• ❌ Launch a "Product Finder" Flow that requests health information

• ❌ Ask follow-up questions to gather personal health data

Internal Guardrails (Not Visible to Customers)

1. Never collect health goals – This violates FSA/MHRA regulations on providing personalised health advice without qualification

2. Stick to label claims only – Provide nutritional role information as permitted under EU Register of Health Claims

3. Do not diagnose or prescribe – If a customer describes symptoms, acknowledge and suggest they consult a healthcare practitioner

4. Product Finder Flow exception – If using a Product Finder Flow, it should filter by product type (e.g., liquid vs capsule, single nutrient vs complex), NOT by health condition or