Metabolics

Find answers to common questions about Metabolics supplements, orders, shipping, subscriptions, and practitioner support. Expert help, fast.

Metabolics Help Centre | FAQs & Customer Support

How do I apply promo/discount codes?

Can I edit or add anything to my order?

What methods of payment do you accept?

Where do I get promo codes/discounts?

How do I update the billing information on my order?

Do you price match for sales?

How do I get an invoice or VAT receipt?

I didn’t get my order confirmation email

Can I change my delivery address after ordering?

How do I use my practitioner discount code?

Orders & Payment

How do I track my order?

How do I get my tracking number?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Do you ship to the EU?

Why can’t I track my order?

Do you ship internationally?

My parcel is delayed, what should I do?

Shipping & Tracking

How do I cancel my order?

What is your return/exchange policy?

How do I initiate a return?

How do I initiate an exchange?

How do I get a refund?

My order is marked as delivered but it has not arrived

What do I do if I receive the wrong item in my order?

An item is missing from my order

I’m having a reaction to the product

My order arrived damaged

Order Issues

Where can I find information about materials and ingredients?

How long does this product last?

How should I store this product?

What makes Metabolics supplements different?

Are your products suitable for vegans and vegetarians?

Do your supplements contain gluten, dairy, or common allergens?

What materials are your capsules made from?

Why don’t you use preservatives or stabilisers?

All Metabolics supplements are produced in house at our two manufacturing sites in Wiltshire, UK. We never outsource production.

How do you test your products for quality and safety?

Why don’t you provide Certificates of Analysis (COAs)?

Can I take multiple supplements at the same time?

Are Metabolics products suitable during pregnancy or breastfeeding?

Why does the colour or smell look different from my last bottle?

There is sediment or crystallisation in my liquid

Can I travel with my supplements?

Do your products contain GMOs, gelatine, or animal-derived ingredients?

What research do you base your formulations on?

Do you publish clinical data?

We use forms of nutrients with proven stability and absorption, avoiding unnecessary additives. Dosages are set to align with safe and effective use, always within regulatory limits.

Do you test for heavy metals and contaminants?

How can I check for supplement interactions?

Do you sell gift cards?

Product Information Queries – No Health Goal Collection

Our Products

I’m having trouble logging in

How do I cancel my membership/subscription?

How do I update my subscription items?

I forgot my password / How do I reset my password?

How do I delete my account or request my data?

When will I be charged for my subscription?

Accounts/Subscriptions

What does GMP mean and why does it matter?

Do you manufacture everything in house?

Are you compliant with the US FDA?

How do you source your ingredients?

What steps do you take to ensure product stability?

Where are Metabolics products made?

Our Standards

What is your packaging made from?

How do I recycle Metabolics packaging?

Which courier has the lowest carbon footprint?

Do you use renewable energy?

Do you use animal testing?

Sustainability & Ethics

How do I set up a practitioner account?

Can I recommend products to my clients?

Is there a way to share a basket with a patient?

How do I use the practitioner portal?

Why don’t you offer a standard affiliate program?

What’s the difference between liquids, capsules, and powders?

Practitioner Support

Do you supply retailers and clinics?

How do I set up a wholesale or trade account?

Wholesale / Business Accounts

How do I contact you and what are your opening hours?

You can reach us by email at sales@metabolics.co.uk or by phone at +44 (0)1380 812799. Our customer service team is available Monday–Friday, 9am–5pm (UK time). For quick help with orders, log into My Account ›. If you need more help💬 Outside these h

<ul data-start="679" data-end="952" id="isPasted"><li data-start="679" data-end="777">You can reach us by email at <a data-start="712" data-end="734" rel="noopener">sales@metabolics.co.uk</a> or by phone at +44 (0)1380 812799.</li><li data-start="778" data-end="858">Our customer service team is available Monday&#x2013;Friday, 9am&#x2013;5pm (UK time).</li><li data-start="859" data-end="952">For quick help with orders, log into <a data-start="898" data-end="949" rel="noopener" target="_new" href="https://www.metabolics.com/account/">My Account &#x203A;</a>.</li></ul>If you need more help &#x1F4AC; Outside these hours, our chat assistant can help with order updates, subscriptions, and product information.

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