Orders & Payment
How do I apply promo/discount codes?
You can enter your promo or discount code at checkout before completing payment.
Can I edit or add anything to my order?
If you need to add or remove items, please contact us directly.
What methods of payment do you accept?
We accept most major payment methods, including credit/debit cards and PayPal.
Where do I get promo codes/discounts?
Join our Metabolics mailing list for the latest offers and discounts
How do I update the billing information on my order?
Once an order has been placed, the billing details linked to the payment cannot be changed.
Do you price match for sales?
We do not offer price matching. Our prices are consistent across our website and other sales channels.
How do I get an invoice or VAT receipt?
You can download your invoice directly from your account
I didn’t get my order confirmation email
Please check your spam or junk folder. Make sure you entered the correct email address at checkout. If you still can’t find it, log into your account to view recent orders. If you need more help📧 [email protected]📞 +44 (0)1380 812799 (Mon–Fri,
Can I change my delivery address after ordering?
If your order has not yet shipped, you may be able to update your address in My Account ›. Log in and check if the “Edit address” option is available for your order. If the order has already shipped, we can’t change the address, but the courier may o
How do I use my practitioner discount code?
Yes, you can use your practitioner's discount code, but you need to create an account and log in first before applying the code. Once you've entered the code, it will automatically apply to all future orders. Before you can use a practitioner discoun