You can check your order status at any time:

You can check your order status at any time:<ul data-start="564" data-end="970"><li data-start="564" data-end="836">If you have an account<ol data-start="597" data-end="836"><li data-start="597" data-end="669">Go to <a data-start="606" data-end="654" rel="noopener" target="_new" href="https://www.metabolics.com/account">My Account</a> and sign in.</li><li data-start="672" data-end="696">Open My Orders.</li><li data-start="699" data-end="836">Select your order to view its current status (e.g. Processing, Dispatched, Delivered). Tracking will appear here if available.</li></ol></li><li data-start="838" data-end="970">If you checked out as a guest Your dispatch confirmation email will include courier and tracking details (if available).</li></ul>&#x1F449; Once you have your tracking number, you can enter it directly here:<ul data-start="1045" data-end="1167"><li data-start="1045" data-end="1113"><a data-start="1047" data-end="1111" rel="noopener" target="_new">Royal Mail Tracking</a></li><li data-start="1114" data-end="1167"><a data-start="1116" data-end="1165" rel="noopener" target="_new">DHL Express Tracking</a></li></ul>&#x1F4E6; Orders are usually dispatched within 1 working day (Mon&#x2013;Fri). Delivery times vary by courier and destination.<ul data-start="715" data-end="1004"><li>If you need more help<ul data-start="1039" data-end="1127"><li data-start="1039" data-end="1072">&#x1F4E7; <a data-start="1046" data-end="1068" rel="noopener">sales@metabolics.co.uk</a></li><li data-start="1073" data-end="1127">&#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul></li></ul>

How do I track my order?

You’ll receive your tracking number once your order has been dispatched.

You&#x2019;ll receive your tracking number once your order has been dispatched.<ul data-start="249" data-end="544"><li data-start="249" data-end="360">Email: A dispatch confirmation email will be sent to you with your courier details and tracking number.</li><li data-start="361" data-end="544">My Account:<ol data-start="383" data-end="544"><li data-start="383" data-end="448">Sign in to <a data-start="397" data-end="445" rel="noopener" target="_new" href="https://www.metabolics.com/account">My Account</a>.</li><li data-start="451" data-end="475">Open My Orders.</li><li data-start="478" data-end="544">Select your order to view the tracking number (if available).</li></ol></li></ul>&#x1F449; Once you have your tracking number, you can track your parcel here:<ul data-start="619" data-end="741"><li data-start="619" data-end="687"><a data-start="621" data-end="685" rel="noopener" target="_new">Royal Mail Tracking</a></li><li data-start="688" data-end="741"><a data-start="690" data-end="739" rel="noopener" target="_new">DHL Express Tracking</a></li><li>If you need more help<ul data-start="957" data-end="1047"><li data-start="957" data-end="990">&#x1F4E7; <a data-start="964" data-end="986" rel="noopener">sales@metabolics.co.uk</a></li><li data-start="991" data-end="1047">&#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul></li></ul>

How do I get my tracking number?

Shipping costs are calculated at checkout based on the weight, size and value of your order.

Shipping costs are calculated at checkout based on the weight, size and value of your order.UK orders<ul><li data-start="339" data-end="396">Royal Mail Tracked 48- &#xA3;3.35</li><li>Royal Mail Tracked 24- &#xA3;4.25</li><li>Parcel Force Express 24- &#xA3;7.25</li><li>Parcel Force Express 48 &#xA3;6.75</li></ul>Free UK Shipping<ul data-start="339" data-end="583"><li data-start="339" data-end="396">Free Royal Mail Tracked 48 on orders over &#xA3;50</li><li data-start="397" data-end="445">Free Parcel Force Express 24 on orders over &#xA3;150</li><li data-start="446" data-end="516">Orders under these values show a small delivery charge at checkout</li><li data-start="517" data-end="583">Subscriptions: Always ship free with Royal Mail Tracked 48</li></ul>International orders<ul data-start="612" data-end="765"><li data-start="612" data-end="765">Rates are calculated live at checkout depending on the delivery country, order weight and courier.&#xA0;</li></ul>&#x1F4A1; You&#x2019;ll always see the exact shipping cost before confirming your order at checkout.If you need more help<ul data-start="890" data-end="980"><li data-start="890" data-end="923">&#x1F4E7; <a data-start="897" data-end="919" rel="noopener">sales@metabolics.co.uk</a></li><li data-start="924" data-end="980">&#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul>

How much does shipping cost?

Yes, many orders qualify for free delivery.

Yes, many orders qualify for free delivery.UK orders<ul data-start="211" data-end="380"><li data-start="211" data-end="268">Free Royal Mail Tracked 48 on orders over &#xA3;50</li><li data-start="269" data-end="317">Free DHL Express on orders over &#xA3;150</li><li data-start="318" data-end="380">All subscriptions ship free with Royal Mail Tracked 48</li></ul>International orders<ul data-start="409" data-end="534"><li data-start="409" data-end="534">Free shipping is not available. Delivery charges are calculated at checkout based on the destination, weight and courier.</li></ul>&#x1F4A1; You&#x2019;ll always see whether your order qualifies for free shipping during checkout.<hr data-start="624" data-end="629">If you need more help<ul data-start="659" data-end="749"><li data-start="659" data-end="692">&#x1F4E7; <a data-start="666" data-end="688" rel="noopener">sales@metabolics.co.uk</a></li><li data-start="693" data-end="749">&#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul>

Do you offer free shipping?

Delivery times depend on the courier and destination.

Delivery times depend on the courier and destination.UK orders<ul data-start="445" data-end="676"><li data-start="445" data-end="554">Royal Mail Tracked 48: usually 2&#x2013;3 working days, but it can take a little longer during busy periods.</li><li data-start="555" data-end="611">Royal Mail Tracked 24: usually 1&#x2013;2 working days.</li><li data-start="612" data-end="676">DHL Express UK: normally delivered the next working day.</li></ul>International orders<ul data-start="705" data-end="942"><li data-start="705" data-end="861">Royal Mail International Tracked: usually 5&#x2013;15 working days. Parcels are passed to the local postal service once they reach the destination country.</li><li data-start="862" data-end="942">DHL Express Worldwide: usually 2&#x2013;7 working days depending on the region.</li></ul>&#x1F4E6; Orders are normally dispatched within 1 working day (Mon&#x2013;Fri). You&#x2019;ll receive a dispatch confirmation email with courier and tracking details as soon as your order leaves our warehouse.

How long does delivery take?

Yes, we ship to most EU countries, but there are some restrictions following Brexit.

Yes, we ship to most EU countries, but there are some restrictions following Brexit.Countries we cannot ship to &#x1F6AB; At present, we cannot ship orders to:<ul data-start="351" data-end="396"><li data-start="351" data-end="362">Germany</li><li data-start="363" data-end="372">Spain</li><li data-start="373" data-end="384">Austria</li><li data-start="385" data-end="396">Belgium</li></ul>All other EU destinations<ul data-start="430" data-end="771"><li data-start="430" data-end="624">Orders are shipped under the IOSS (Import One-Stop Shop) scheme where possible. For parcels up to &#x20AC;150, VAT is collected at checkout, meaning you should not be charged again on delivery.</li><li data-start="625" data-end="771">For parcels over &#x20AC;150, VAT and any applicable import duties are collected by local customs when your order arrives in the destination country.</li></ul>What to expect<ul data-start="794" data-end="1021"><li data-start="794" data-end="860">Delivery times may be longer than usual due to customs checks.</li><li data-start="861" data-end="969">You may be contacted by your local courier or postal service to pay any duties or taxes before delivery.</li><li data-start="970" data-end="1021">If charges are unpaid, parcels may be returned.</li></ul>&#x1F4E6; We recommend checking your country&#x2019;s import rules before placing an order so there are no surprises.If you need more help<ul data-start="1165" data-end="1255"><li data-start="1165" data-end="1198">&#x1F4E7; <a data-start="1172" data-end="1194" rel="noopener">sales@metabolics.co.uk</a></li><li data-start="1199" data-end="1255">&#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul>

Do you ship to the EU?

Tracking doesn’t always update in real time. This is most common with Royal Mail, but can also happen with DHL depending on scan points

Tracking doesn&#x2019;t always update in real time. This is most common with Royal Mail, but can also happen with DHL depending on scan points.Royal Mail tracking<ul data-start="396" data-end="833"><li data-start="396" data-end="439">Not all services provide full tracking.</li><li data-start="440" data-end="528">Updates may only show when the parcel is out for delivery or after delivery.</li><li data-start="529" data-end="833">It can take&#xA0;24&#x2013;48 hours after dispatch for the number to activate. &#x1F449; <a data-start="607" data-end="685" rel="noopener" target="_new">Track your Royal Mail parcel here</a> &#x1F449; Royal Mail guidance: &#x201C;Tracking information isn&#x2019;t always available until your item has been delivered or a delivery attempt has been made.&#x201D;</li></ul>DHL tracking<ul data-start="854" data-end="1220"><li data-start="854" data-end="935">Usually updates at each step, but short delays can occur between scan points.</li><li data-start="936" data-end="1048">Some early statuses may just show &#x201C;Shipment information received&#x201D; until the parcel reaches the export depot.</li><li data-start="1049" data-end="1220">DHL Express deliveries to the USA typically update more frequently than Royal Mail. &#x1F449; <a data-start="1140" data-end="1218" rel="noopener" target="_new">Track your DHL parcel here</a>If you need more help &#x1F4E7;sales<a data-start="763" data-end="816" rel="noopener">@metabolics.co.uk</a> &#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK)</li></ul>

Why can’t I track my order?

Yes, we ship worldwide to over 40 countries.

Yes, we ship worldwide to over 40 countries.<ul data-start="267" data-end="660"><li data-start="267" data-end="483">Royal Mail International Tracked<ul data-start="310" data-end="483"><li data-start="310" data-end="383">Handed over to the local postal service once it reaches your country.</li><li data-start="386" data-end="415">Best for smaller parcels.</li><li data-start="418" data-end="483">Fully tracked, but final delivery depends on your local post.</li></ul></li><li data-start="485" data-end="660">DHL Express<ul data-start="507" data-end="660"><li data-start="507" data-end="565">Delivered through DHL&#x2019;s own network and regional hubs.</li><li data-start="568" data-end="605">Fastest and most reliable option.</li><li data-start="608" data-end="660">Full end-to-end tracking with dedicated support.</li></ul></li></ul>Shipping costs are calculated at checkout based on destination, parcel weight and courier rates. Most international orders arrive within&#xA0;5&#x2013;15 working days after dispatch.&#x1F4A1; Some countries apply customs duties or import taxes. These are the responsibility of the customer.&#xA0;If you need more help<ul data-start="980" data-end="1070"><li data-start="980" data-end="1013">&#x1F4E7;&#xA0;<a data-start="987" data-end="1009" rel="noopener" style=" text-decoration: none;">sales@metabolics.co.uk</a></li><li data-start="1014" data-end="1070">&#x1F4DE;&#xA0;+44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK time)</li></ul>

Do you ship internationally?

See our hacks for finding out what has happened to your parcel

Royal Mail considers a parcel delayed if it hasn&#x2019;t arrived within:<ul data-start="1469" data-end="1537"><li data-start="1469" data-end="1497">10 working days (UK)</li><li data-start="1498" data-end="1537">20 working days (International)</li></ul>Before this time, please allow your parcel to arrive. After this window, we can send a replacement or issue a refund. For DHL, use the tracking link provided to update your delivery preferences or call DHL customer services for more information.&#xA0;If you need more help &#x1F4E7; <a data-start="481" data-end="536" rel="noopener">sales@metabolics.co.uk</a> &#x1F4DE; +44 (0)1380 812799 (Mon&#x2013;Fri, 9am&#x2013;5pm UK)

My parcel is delayed, what should I do?

Metabolics

Shipping & Tracking

How do I apply promo/discount codes?

Can I edit or add anything to my order?

What methods of payment do you accept?

Where do I get promo codes/discounts?

How do I update the billing information on my order?

Do you price match for sales?

How do I get an invoice or VAT receipt?

I didn’t get my order confirmation email

Can I change my delivery address after ordering?

How do I use my practitioner discount code?

Orders & Payment

How do I cancel my order?

What is your return/exchange policy?

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My order is marked as delivered but it has not arrived

What do I do if I receive the wrong item in my order?

An item is missing from my order

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My order arrived damaged

Order Issues

Where can I find information about materials and ingredients?

How long does this product last?

How should I store this product?

What makes Metabolics supplements different?

Are your products suitable for vegans and vegetarians?

Do your supplements contain gluten, dairy, or common allergens?

What materials are your capsules made from?

Why don’t you use preservatives or stabilisers?

All Metabolics supplements are produced in house at our two manufacturing sites in Wiltshire, UK. We never outsource production.

How do you test your products for quality and safety?

Why don’t you provide Certificates of Analysis (COAs)?

Can I take multiple supplements at the same time?

Are Metabolics products suitable during pregnancy or breastfeeding?

Why does the colour or smell look different from my last bottle?

There is sediment or crystallisation in my liquid

Can I travel with my supplements?

Do your products contain GMOs, gelatine, or animal-derived ingredients?

What research do you base your formulations on?

Do you publish clinical data?

We use forms of nutrients with proven stability and absorption, avoiding unnecessary additives. Dosages are set to align with safe and effective use, always within regulatory limits.