Order Issues
How do I cancel my order?
You can cancel your order before it is dispatched
What is your return/exchange policy?
You can return unopened products within 30 days of delivery for a refund or exchange.
How do I initiate a return?
You can manage returns directly from your online account. Steps to start a return. Log into your account. Click on the Returns tab. Select the order and item you’d like to return. Follow the on-screen instructions to generate your return. Send the pr
How do I initiate an exchange?
You can request an exchange directly from your online account.
How do I cancel my order?
You can cancel your order if it has not yet been dispatched.
How do I get a refund?
Refunds are issued once your return arrives back to us and has been processed.
My order is marked as delivered but it has not arrived
Sometimes couriers mark a parcel as delivered before it actually reaches you.
What do I do if I receive the wrong item in my order?
If you receive the wrong item, please let us know and we will put it right quickly.
An item is missing from my order
If something is missing from your parcel, we will resolve this for you.
I’m having a reaction to the product
If you experience an unexpected reaction, please stop taking the product immediately and contact us.
My order arrived damaged
If your order arrives damaged, please contact us so we can put it right.