An item is missing from my orderUpdated 2 months ago

If something is missing from your parcel, we will resolve this for you.

Steps to take

• Check your order confirmation to make sure the item was included in your purchase.

• Look inside all packaging carefully, as smaller items may be tucked between protective materials.

• If the item is still missing, email us at [email protected] with your order number and details of what is missing.

Next steps

• We will investigate and, if confirmed, send the missing item or arrange a refund.

• You will not be charged extra for correcting a packing error.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)