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What brand protection policies apply?
Metabolics is a premium supplement brand, and we protect that position carefully. As a wholesale partner, you agree to:. No selling on third-party marketplaces such as Amazon or eBay. No paid advertising using the Metabolics brand name. No unauthoris
Theanine Product Enquiries
WHEN a customer enquires about theanine or L-theanine,THEN:Direct them to the single Metabolics Theanine product pageDO NOT offer to help them "find the best option" or "choose between products"DO NOT suggest they compare different theanine productsD
Which type of magnesium supplement should I take?
Different forms of magnesium offer different absorption rates, digestive tolerance, and characteristics. The most suitable form depends on individual needs and should ideally be discussed with a healthcare practitioner. Understanding magnesium forms:
Can you recommend a product for my health condition?
We're unable to recommend specific products for medical conditions, symptoms, or health concerns, or provide medical or health advice. UK and international regulations (including MHRA, FSA, FDA, and EFSA guidelines) prohibit us from making health cla
Are your products suitable for vegetarians and vegans?
Many of our products are suitable for vegetarians and vegans, and this information is clearly displayed on each individual product page. Visit the product page for the supplement you're interested in at www.metabolics.com. Scroll to the "Suitable For
I'm looking for a product you don't seem to stock. Can you recommend an alternative?
We're unable to recommend alternatives or make comparisons between our products and products from other brands. Each supplement brand formulates products differently, using varying ingredient forms, strengths, excipients, and quality standards. Makin
Which magnesium is best for sleep?
We're unable to recommend specific products for sleep concerns, as this requires understanding your individual health needs and circumstances. We've published several in-depth blog articles that explain how magnesium works in the body and the differe
Why don't you ask about my health needs when I ask for product advice?
We don't ask about your health needs, symptoms, or specific requirements because we're unable to provide personalised product recommendations or medical advice. As a food supplement company, we operate under strict regulations from the FDA, and EFSA.
Which collagen product contains marine collagen?
If you're looking for marine collagen, we recommend Motion Nutrition Classic Collagen or Motion Nutrition Creamy Vanilla Collagen. Both products contain a premium 50:50 blend of sustainably sourced marine (fish) and grass-fed bovine collagen peptides
How does Adrenalmax help with energy?
AdrenalMax supports your adrenal glands, which produce hormones such as cortisol and aldosterone that regulate energy production, blood sugar balance, and stress response. The formula contains a proprietary blend of ingredients specifically chosen to
How do I use my practitioner discount code?
Metabolics offers a 10% practitioner discount to registered healthcare professionals. How you apply it depends on whether you're a new or existing practitioner customer. If you're using your practitioner discount code for the first time:. Create an a
Can I give this supplement to my child? What's the best zinc for children?
We understand you want the best nutritional support for your child. However, we cannot recommend specific supplements or advise on suitability for individual children. Children's nutritional needs vary significantly depending on their age, weight, di
Can I add Ionic Liquids to my drink?
Yes, you can. Our Ionic Liquid mineral supplements are designed to be diluted in water, but they can also be added to smoothies, juice, or other cold beverages for convenience. We recommend diluting your Ionic Liquid supplement in water as the primar
Do you have a combined B12 with Hydroxocobalamin and Adenosylcobalamin?
Yes, we do. Our Tri B12 Liquid contains a comprehensive blend of all three naturally occurring forms of vitamin B12, including the Hydroxocobalamin and Adenosylcobalamin you're looking for, plus Methylcobalamin. Each ten-drop serving delivers 300 μg
Do you sell on Amazon US?
Yes, we do sell on Amazon in the United States. We send regular shipments to keep our products available to US customers, but items can sell out quickly and it may take some time for stock to be updated on Amazon once we've dispatched from our facili
Where can I find dosage and usage information for my product?
All dosage, serving size, and usage instructions for Metabolics products are available directly on each product page. To find this information:. Visit the product page for your chosen supplement (you can find this by searching on our website or click
Can I mix Petabolics liquid supplements with my pet's food or water?
Yes, all Petabolics liquid supplements can be added to your pet's drinking water or mixed with their food. This flexible administration method makes it simple to give your pet their daily supplement, particularly if they are reluctant to take liquid
Can You Recommend Supplements for My Medical Condition?
We cannot recommend specific supplements to treat, prevent, or cure any medical condition or disease. Under UK regulations overseen by the MHRA (Medicines and Healthcare Products Regulatory Agency) and FSA (Food Standards Agency), food supplements ca
Does "one drop" mean one literal drop or one full dropper?
When the dosage instructions state "one drop" or "10 drops", this means individual drops, not a full dropper. This is a common question, and it's important to clarify because a full dropper typically contains approximately 20 drops (around 1ml of liq
Is Vitamin C Buffered derived from corn? Can I take it if I'm sensitive to corn?
Yes, the ascorbic acid used in our Vitamin C Buffered (90 capsules) is typically produced via a fermentation process that uses corn as the starting material. However, no intact corn is present in the finished ingredient due to the extensive manufactu
When Is the Best Time to Take Lysine?
Lysine is best absorbed when taken on an empty stomach, either half an hour before food or 2 hours after food. The time of day doesn't matter—you can take lysine in the morning, afternoon, or evening, whichever fits best with your routine. For optima
Does Petabolics Hemp Oil contain THC? Is it safe for my pet?
Petabolics Hemp Oil 100% natural contains no THC and is safe when taken as stated on the product label. Though derived from the hemp plant (Cannabis sativa L.), Petabolics Hemp Oil is made exclusively from cold-pressed hemp seeds and contains no THC
Do you offer probiotics for pets?
No, we do not currently offer probiotics for pets. For advice on probiotic supplementation for your pet, we recommend consulting your vet. They can assess your pet's individual needs and recommend an appropriate product based on their health status,
How quickly does Mannose Powder work?
D-Mannose is processed from the intestines through to the kidney and bladder. In the bladder, it coats the bladder walls, and bacteria such as E. coli can stick to it. The bacteria are then flushed out when you next empty your bladder. D-Mannose is r
Shipping to Germany, Spain, and Belgium
We are unable to ship nutritional supplements to Germany due to ongoing issues with German Customs regarding the import of nutritional supplements from outside the EU. Germany has specific regulations requiring food supplements to be registered with
Understanding Our Vitamin B12 Forms
We offer four different forms of Vitamin B12, each with unique properties and benefits to suit different health needs. Hydroxocobalamin is not a form normally found in the human body and is primarily produced by bacteria. The body converts it to the
Age Limit & Dosage Guidance
The age limit guidance for the Metabolics B Complex Liquid is as follows: this product is intended for adults aged 18 and over, with a recommended dosage of half a teaspoon per day in water with food, exactly as shown on the Metabolics website and pa
DMG (Dimethylglycine) Support
DMG is no longer available from Metabolics. It has been discontinued and is not currently sold through any official channels. No information or advice about DMG’s use, benefits, or suitability will be given. Metabolics support agents using Gorgias sh
Practitioner Test Kits – How to Order
Yes, Metabolics does sell test kits, but these are not advertised directly on our main website. Currently, test kits are available to practitioners by direct request. Next year, test kits will be added to our exclusive Practitioner Portal for easier
Product Enquiry – Item Not in Catalogue
Thank you for your enquiry. If you are looking for a specific product, ingredient, or branded item and cannot find it in our catalogue, this means Metabolics does not stock or sell this item. Metabolics does not offer nor recommend alternatives for p
Protein Content in Classic Collagen
Each serving of Metabolics Classic Collagen provides 11 grams of protein. This protein content comes directly from the pure hydrolysed collagen in the Classic Collagen product. Classic Collagen is designed to easily add high-quality protein to your d
Product Shelf Life After Opening
Metabolics products should be consumed within 3 months of opening to ensure quality and potency. This timeline is specified to maintain the highest standards and compliance with food supplement regulations for opened products. Once opened, Metabolics
Practitioner Test Kits – How to Order
Yes, Metabolics does sell test kits, but these are not advertised directly on our main website. Currently, test kits are available to practitioners by direct request. Next year, test kits will be added to our exclusive Practitioner Portal for easier
Help: Adding More Than One Product to Your Order
Metabolics makes it simple to adjust the quantity of products in your order at any stage of your shopping journey. When viewing any product, you’ll see a plus (+) and minus (–) sign near the “Add to Cart” button. To select more than one of an item, c
Is there a multivitamin my whole family (12+) can take?
Metabolics does not have a single “one size fits all” multivitamin suitable for every family member from age 12 upwards, but there are simple options that can cover most teenagers and adults, with tailored formulas for women and men over 40. Nutrimax
EU VAT number – what it is and whether it applies to you
Most Metabolics customers do not need to enter an EU VAT number at checkout. An EU VAT number only applies if you are ordering on behalf of an EU VAT‑registered business and want the order and invoice in that business’s details. An EU VAT number (VAT
Choosing a Metabolics multivitamin
Metabolics offers a focused range of high‑quality multivitamins designed for different life stages and needs, all manufactured in the UK to rigorous quality standards. This guide explains how to choose between them and links you to the main Metabolic
AD Support Query
No, Metabolics no longer offers an “AD Support” product or protocol. Instead, there are a number of nutrients that may be considered for general brain and cognitive health support, in line with UK/EU food supplement regulations and always alongside a
DO YOU SELL MUSHROOM PRODUCTS?
Yes, Metabolics does sell a mushroom‑based product, via the Motion Nutrition sister brand. Elevate Adaptogen Mushroom Coffee is currently the only mushroom product recommended when customers ask about mushrooms. Metabolics does not produce standalone
Can you work out my international delivery cost and parcel weight?
No, Metabolics is not able to work out international delivery costs, courier options, or parcel weights on your behalf. All international shipping charges are calculated automatically at checkout based on what you order, the total weight, and the cou
What alcohol do you use in Black Walnut (Juglans nigra) - Liquid?
Metabolics Black Walnut (Juglans nigra) - Liquid is a tincture made from black walnut hulls (Juglans nigra hulls). The tincture is prepared using 1 part black walnut hulls to 3 parts liquid (a 1:3 tincture ratio). The alcohol used in this product is
Do you ship to Germany?
At the moment, Metabolics does not send orders directly to addresses in Germany. This is because German customs are currently placing restrictions and additional checks on nutritional supplements imported from non‑EU countries, including the UK. Ship
Do you ship to Spain, Germany or Belgium?
At present, Metabolics does not ship orders directly to addresses in Spain, Germany or Belgium. This is a temporary suspension affecting all Metabolics products being sent to these destinations. Since Brexit, customs authorities in Spain, Germany and
Where is SAMe derived from?
On the Metabolics website, SAMe (S‑Adenosyl‑L‑Methionine) is explained as a compound that the body produces from methionine and ATP as part of normal metabolic pathways. This refers specifically to how SAMe is generated inside the body, rather than h
Do you sell on Amazon?
Metabolics does sell on Amazon in both the UK and US, but only a selected range is available and stock can change quickly, especially in the US. For the widest choice and most up-to-date availability, customers should order directly from metabolics.c
Can B Complex be given to children?
Metabolics is unable to advise on giving the standard B Complex products to children because of the higher vitamin B12 content and the need to individualise dosing. Any use and dosage for a child must be assessed and recommended by their own practiti
What is the difference between Ionic Zinc and Ionic Zinc XS?
When customers ask about the difference between Metabolics Ionic Zinc and Ionic Zinc XS, the main distinctions are the strength of zinc per serving and how finely each product allows intake to be adjusted. Both Ionic Zinc and Ionic Zinc XS are liquid
Supplements for cognitive health and memory
Metabolics does not provide individual supplement recommendations for cognitive health or memory. Customers can browse the Cognitive and Memory Support collection and discuss any products they are considering with a suitably qualified healthcare prac
Do you have a bigger size of the Vitamins D3 & K2 Oil?
No, the Metabolics Vitamins D3 & K2 Oil is only available in a 100 ml bottle and is not produced in a larger size. When a customer asks whether there is a bigger portion/size of the D3 & K2 Oil, the response should:. Clearly confirm the product is on
What is Metabolics Vitamin B12 (Hydroxocobalamin) made from?
Metabolics’ vitamin B12 (hydroxocobalamin) is a synthetic vitamin B12 made from cyanocobalamin.The cyanocobalamin used is produced by microbial fermentation, and Aspergillus species are not used in this vitamin B12 production process. Use this articl
How does Fungalite Phase 2 work?
Fungalite Phase 2 is a medium chain triglyceride (MCT)–based supplement that provides caprylic acid (C8) sourced from coconut oil, together with other carefully selected ingredients, and is used as the second step in a Metabolics antifungal support p
Do you stock Combocillus?
Yes, Metabolics does offer Combocillus and it is available in both capsule and powder form. Combocillus is a multi‑strain probiotic blend designed to support a healthy, balanced gut microbiome as part of an overall digestive health routine. What Comb
Lactobacillus
Metabolics offers several probiotic products that contain Lactobacillus strains, both as single‑strain supplements and as multi‑strain blends. When a customer mentions “Lactobacillus”, they can be guided towards the dedicated probiotics range so they
How do I change my postcode?
You can update your postcode yourself during checkout or, if the order is already placed, the Metabolics team may be able to amend it before dispatch. Changing your postcode during checkout. On the checkout page, edit the address fields (including po
Is Metabolics Vitamin C made from corn?
Metabolics offers several vitamin C products, including standard vitamin C capsules, vitamin C (ascorbic acid) powder and buffered vitamin C (magnesium ascorbate). The source material and manufacturing process are important for people with allergies
Women’s 40+ – Is It Suitable If I’m Over 40
Women’s 40+ is designed for women aged 40 and above, so it is appropriate for women in their 50s, 60s, 70s and beyond, including someone aged 69. This product is intended for all women over 40, not just those in their early 40s. Women’s 40+ is formul
Using the FIRST10 Discount Code on Subscriptions
Question: Can I use the FIRST10 discount code on my subscription?. Answer:No — the FIRST10 discount code cannot be applied to subscription plans. It’s only valid for one-time purchases or eligible offers, not recurring subscriptions. We’re always run
I have some questions about your products — can you tell me more?
Answer:We’re always happy to help you learn more about our products! You can explore our full range on our website, where each item includes detailed information about what it is, how to use it, and what makes it special. If you’re unsure which produ
How much of each vitamin is in this product?
Answer:All vitamin and ingredient information for each product can be found on the product page. To see exactly how much of each vitamin is in a product, please visit that product’s page on our website. You can find the product page by browsing under
General acne guidance
Acne is a common skin condition in teenagers and adults and often relates to hormone changes, oil production, and inflammation in the skin. While medical treatment is sometimes needed, certain diet and lifestyle habits may support overall skin health
Differences between our B12
Question: What is the difference between your B12 products / Which B12 should I take?. Answer:For a detailed explanation of the different forms of vitamin B12 and how they work in the body, please read our B12 blog: “What Are The Best Forms Of Vitami
Third-party testing and HACCP
Question: Do you do third-party testing and are you HACCP certified?. Answer:Yes. Metabolics manufactures products under strict GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis and Critical Control Points) certification, and all processes
When someone asks for a good multivitamin for their child
Question: I’m looking for a good multivitamin for my child/toddler – what do you recommend?. Answer:Metabolics offers a Children’s Formula that has been specifically developed as a multivitamin and mineral supplement for children. This is the product
What Are Metabolics Hard Shell Capsules Made From?
This article explains what the hard shell capsules used for most Metabolics food supplements are made from, and how this differs from the soft gel capsules used for certain oil-based products. It is designed to help you quickly check whether a produc
How should I store Metabolics Multiple Mineral?
Store in a cool, dry place, away from heat and direct sunlight. Keep the bottle tightly closed before and after opening. Do not refrigerate this product. Consume within 3 months of opening. Before opening, keep Multiple Mineral:. In a cool, dry cupbo
Do you sell your products on Amazon in the UK?
Yes, many Metabolics products are available on Amazon in the UK. However, not every product from our full range is listed there, so you may find more options on metabolics.com. When you purchase on Amazon, the product page will show whether your orde
Best time to take L-theanine
L-theanine can be taken in the daytime for calm focus or in the evening to support relaxation and sleep quality, so the “best” time depends on your goal. It is generally non-sedating and flexible, but anyone with medical conditions, or who is pregnan
Paying by BACS / Bank Transfer
Yes, you can pay for your Metabolics order by BACS (bank transfer) in GBP. At the moment, BACS payments cannot be completed through the website checkout, so any BACS orders need to be arranged directly with our customer service team. To pay by BACS,
Feeling tired or low on energy?
Many people ask which supplements can help with energy or “energy production”. Metabolics cannot give personal medical advice, but this article explains where to find our energy range and why it is important to speak to a healthcare practitioner firs
Will I get my order tomorrow with Special Delivery?
This article explains when a Special Delivery order is dispatched and when you can expect to receive it, based on the 3 p.m. weekday cut‑off and our non‑operational weekend schedule. Orders placed before 3 p.m. (Monday–Friday). If you place your orde
Can I order empty capsules from Metabolics?
Yes, Metabolics can supply empty capsules in different sizes. These are not listed on the website, so all enquiries and orders must go directly through the sales team. How to order empty capsules. Metabolics Customer Service and the AI agent should n
Do you ship orders to Germany?
At the moment Metabolics is not able to send orders to Germany. This affects all German delivery addresses, including those entered at checkout or in the address book. Why can’t I ship to Germany?. We are currently experiencing an ongoing issue with
How do I know which vitamin B12 is best for me?
Metabolics offers several forms of vitamin B12 because each one behaves slightly differently in the body and supports different practitioner preferences and dosing needs. The most suitable type and dose of B12 is individual, so this is something to d
Why is the dose one drop, and how does that fit with the three‑month guidance?
Metabolics liquid B vitamins are designed so that a single serving is just one drop, but the bottle contains a generous number of servings to allow for flexible dosing, especially under practitioner guidance. The “use within three months of opening”
How do I order a Metabolics test kit?
Metabolics test kits are not available to purchase through our main website or the practitioner portal. If you are interested in test kit options or wish to place an order, our sales team will be happy to help. Email our sales team at sales@metabolic
Do you stock Magnesium Malate?
es, we do stock Magnesium Malate in capsule form as part of the Metabolics magnesium range. You can view full details and place an order directly on the product page. To buy Magnesium Malate (pot of 90 capsules), please go to this link:https://www.me
Are Metabolics products dairy free or gluten free?
Some Metabolics products are formulated without dairy, wheat or other gluten-containing ingredients and this may be reflected in the product description or suitability notes. However, Metabolics does not laboratory-test finished products to confirm a
Can I take Metabolics Collagen Formula with a collagen powder?
Yes, Metabolics Collagen Formula capsules can be taken alongside a separate collagen powder product. Collagen Formula is a nutrient complex that supports the body’s own collagen-building pathways rather than providing collagen protein itself, so it i
Do you offer a combined amino acid supplement?
Summary (short description):. Metabolics does not offer an all-in-one amino acid complex, but individual amino acids and a targeted BCAA formula from sister brand Motion Nutrition are available. Suggested sections:. Metabolics amino acid range. Brief
Allergens, gluten and coeliac disease – how our AI agent responds
Do not recommend, suggest or prioritise any specific Metabolics product for customers who mention coeliac disease, gluten intolerance, wheat allergy, or needing “gluten free” supplements. Do not confirm that any Metabolics product is “safe for coelia
How the AI agent should respond when a customer only types “omega”
Intent: Customer is likely looking for omega or fish oil supplements but has not specified which type. Trigger phrases (any of the below, with no clear extra context):. “omega”. “omega ?”. “omega supplement”. “omega fish oil”. WHEN a message from a c
Why is there a low percentage of magnesium in your capsules or liquids?”
Metabolics formulates magnesium supplements so that practitioners can adjust the total daily intake to the individual, rather than giving a “one size fits all” high dose in each serving. Factors such as height, age, sex, weight, overall diet, other s
How the AI agent should respond when asked “Which magnesium is best for leg cramps?
Intent: Customer is looking for a magnesium supplement to help with leg cramps or muscle cramps. Trigger phrases include, for example:. “Which magnesium is best for leg cramps?”. “What magnesium should I take for leg cramps?”. “Magnesium for muscle c
How the AI agent should respond when asked for a product expiry date
Metabolics products are manufactured under strict quality controls and each batch is given a defined shelf life, with the exact expiry or best‑before date printed on the product label. Stock is managed so that products shipped have an appropriate rem
Do you offer blood tests outside the UK?
At the moment, Metabolics blood tests are only available within the United Kingdom. This means we do not send blood test kits or samples to addresses outside the UK. If you place an order for a blood test, the billing address may be outside the UK, b