Orders & Payment
How do I apply promo/discount codes?
You can enter your promo or discount code at checkout before completing payment. Steps to apply a code. Add your items to the basket. Go to Checkout. Enter your code in the Discount code or gift card box. Click Apply and the total will update. Things
Can I edit or add anything to my order?
At the moment, you can’t update your order online. If you need to add or remove items, please contact us directly. Current process. Call or email our office to request changes. We can update your order if it hasn’t already been packed or dispatched.
What methods of payment do you accept?
We accept most major payment methods, including credit/debit cards and PayPal. Available payment options. Visa. Mastercard. PayPal (includes American Express when selected through PayPal). Apple Pay / Google Pay (via express checkout). American Expre
Where do I get promo codes/discounts?
We occasionally share promo codes through newsletters, special offers, or practitioner referrals. Ways to receive a code. Email newsletter – sign up to hear about promotions and seasonal offers. Special promotions – codes may appear on our website or
How do I update the billing information on my order?
Once an order has been placed, the billing details linked to the payment cannot be changed. This is because they are passed directly to the payment provider such as your bank or PayPal for security reasons. What you can do. If you entered the wrong b
Do you price match for sales?
We do not offer price matching. Our prices are consistent across our website and other sales channels. Things to know. Prices are set to be fair and consistent for all customers. We do not match prices from other brands or retailers. Any discounts or
How do I get an invoice or VAT receipt?
You can download your invoice directly:. Log in to your account. Go to Order History. Select the order and click Download Invoice. If you checked out as a guest, contact us and we’ll email your invoice. If you need more help📧 [email protected]�
I didn’t get my order confirmation email
The most frequent reasons for order confirmations not being received are
Can I change my delivery address after ordering?
It may be possible to change the address before the order has shipped