Shipping & Tracking
Where is my order?
You can check your order status at any time:. If you have an account. Go to My Account and sign in. Open My Orders. Select your order to view its current status (e.g. Processing, Dispatched, Delivered). Tracking will appear here if available. If you
How do I get my tracking number?
You’ll receive your tracking number once your order has been dispatched. Email: A dispatch confirmation email will be sent to you with your courier details and tracking number. My Account:. Sign in to My Account. Open My Orders. Select your order to
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight, size and value of your order. UK orders. Royal Mail Tracked 48- £3.95. Royal Mail Tracked 24- £4.95. Royal Mail Special Delivery-£7.50. DHL Express UK- £10.85. Free UK Shipping. Free Roya
Do you offer free shipping?
Yes, many orders qualify for free delivery. UK orders. Free Royal Mail Tracked 48 on orders over £50. Free DHL Express on orders over £150. All subscriptions ship free with Royal Mail Tracked 48. International orders. Free shipping is not available.
How long does delivery take?
Delivery times depend on the courier and destination. UK orders. Royal Mail Tracked 48: usually 2–3 working days, but it can take a little longer during busy periods. Royal Mail Tracked 24: usually 1–2 working days. DHL Express UK: normally delivered
Do you ship to the EU?
Yes, we ship to most EU countries, but there are some restrictions following Brexit. Countries we cannot ship to🚫 At present, we cannot ship orders to:. Germany. Spain. Austria. Belgium. All other EU destinations. Orders are shipped under the IOSS (
Do you ship to the USA? (Tariffs & Duties Explained)
Yes, we ship to the USA. To make things simpler for our customers, all orders are now sent DDP (Delivered Duty Paid). What this means. You will see all duties and taxes included in the price you pay at checkout. There will be no surprise customs char
Why can’t I track my order?
Tracking doesn’t always update in real time. This is most common with Royal Mail, but can also happen with DHL depending on scan points. Royal Mail tracking. Not all services provide full tracking. Updates may only show when the parcel is out for del
Do you ship internationally?
Yes, we ship worldwide to over 40 countries. Royal Mail International Tracked. Handed over to the local postal service once it reaches your country. Best for smaller parcels. Fully tracked, but final delivery depends on your local post. DHL Express.
My parcel is delayed, what should I do?
Royal Mail considers a parcel delayed if it hasn’t arrived within:. 10 working days (UK). 20 working days (International). Before this time, please allow your parcel to arrive. After this window, we can send a replacement or issue a refund.For DHL, u
US Suppliers Inquiry
We do not have suppliers based in the United States. While we don't maintain US suppliers, we do sell a selection of our products on Amazon US. Please note that not all of our products are available through the Amazon US marketplace. If you're intere