How do I order a Metabolics test kit?Updated 2 months ago

Metabolics test kits are not available to purchase through our main website or the practitioner portal. If you are interested in test kit options or wish to place an order, our sales team will be happy to help.

How to get information or order

• Email our sales team at [email protected] with your enquiry about test kits, including your name, contact details, and (if applicable) your practitioner status.

• Call our customer service team on our main contact number during UK office hours for real-time assistance and to discuss test kit availability and pricing.

What to include in your enquiry

• Whether you are a practitioner or a general customer, and any relevant account details if you already have a Metabolics account.

• The type of testing you are interested in (for example, nutritional status or other functional assessments), so the team can advise on suitable options and next steps.

Important notes

• Test kit availability, pricing and suitability may depend on your individual circumstances and, where relevant, practitioner guidance; Metabolics cannot provide diagnosis or personalised medical advice.

• For any clinically urgent questions or concerns about your health, please contact your GP or healthcare provider rather than using test kits as a substitute for medical assessment.

Internal Gorgias guidance

• Map questions such as “Can I order a test kit?”, “Where are your test kits?” or “I can’t find test kits on the site” to this Help Centre article as the primary action.

• Use a macro that:

  • Confirms test kits are not sold via the website/practitioner portal.

  • Provides the [email protected] email and main contact number.

  • Tags the ticket (e.g. intent:test-kit-enquiry) for reporting and future optimisation.