Do you offer blood tests outside the UK?Updated 2 months ago
At the moment, Metabolics blood tests are only available within the United Kingdom. This means we do not send blood test kits or samples to addresses outside the UK.
If you place an order for a blood test, the billing address may be outside the UK, but the test kit must be delivered to and returned from a UK address. This helps ensure the testing process remains reliable, compliant and timely.
If you are unsure whether your address is eligible, please contact the Metabolics team with your postcode and we will be happy to advise. You can reach us via our Help Centre contact form, by email at [email protected], or by phone during UK office hours.
AI Agent Guidance (internal, for Gorgias)
Guidance name: Blood tests – UK‑only availability
Intent:
Customer asking whether Metabolics blood tests can be ordered, shipped or processed outside the UK.
Typical trigger phrases:
“Do you send your blood tests abroad/overseas/internationally?”
“Can I do a Metabolics blood test from [country]?”
“Do you post blood test kits outside the UK?”
“Can you send my blood test to [non‑UK country] for analysis?”
Bot / AI agent response logic:
WHEN a customer asks about using, ordering or sending Metabolics blood tests from/outside the UK
IF the customer is clearly outside the UK or mentions a non‑UK delivery/return address
THEN clearly state that blood tests are only available within the UK and cannot be sent or processed from outside the UK.
IF the customer’s location is unclear
THEN explain the UK‑only policy and politely ask whether they have a UK delivery and return address.
Approved customer‑facing reply (core wording):
At the moment, Metabolics blood tests are only available within the United Kingdom, so we are not able to send blood test kits or samples outside the UK. If you do have a UK address for delivery and return of the kit, please let us know and we can advise on the next steps.
This wording is compliant and should not be changed materially (no promises about future international availability, no references to other testing providers).
Optional follow‑up actions:
If the customer is outside the UK with no UK address:
Acknowledge their interest and gently close:
“Thank you for your interest in Metabolics blood tests. As soon as anything changes, we will update our website and Help Centre.”
If the customer has (or may have) a UK address:
Ask for confirmation: postcode and whether they can both receive and return the kit from within the UK.
Offer to share a link to the blood test information page or to escalate to the Metabolics team if they have clinical or suitability questions.
Internal guardrails (not visible to customers):
Do not suggest workarounds such as sending kits via friends, forwarding services, or returning samples from outside the UK.
Do not imply that international availability is planned or guaranteed; use neutral language such as “If anything changes, this will be updated on our website.”
If the query mixes medical/diagnostic questions with the location question, resolve the location question with the approved wording, then route to a human agent for any clinical/suitability guidance in line with Metabolics’ policies and regulatory requirements.