Why don't you ask about my health needs when I ask for product advice?Updated 2 months ago
We don't ask about your health needs, symptoms, or specific requirements because we're unable to provide personalised product recommendations or medical advice.
Why we can't ask about your health
As a food supplement company, we operate under strict regulations from the FDA, and EFSA. These regulations prohibit us from:
Asking customers about their health conditions, symptoms, or medical needs in order to recommend products
Providing advice on which supplements may treat, prevent, or cure specific health conditions
Making product recommendations based on individual health circumstances
Gathering health information to make product suggestions would constitute providing medical advice, which we are not qualified or authorised to do.
Why this protects you
Without knowing your full medical history, current medications, diagnosed conditions, and individual circumstances, any product recommendation could be:
Inappropriate for your specific needs
Unsafe if you have contraindications or drug interactions
Ineffective if the nutrient form, strength, or combination isn't suitable for you
This is why personalised supplement advice should only come from qualified healthcare professionals who can assess your individual situation properly.
What we can help with
Whilst we can't ask about or advise on your health needs, we're happy to provide:
Factual product information:
Full ingredient lists with forms and strengths
Allergen statements and certifications
Dietary suitability (vegan, vegetarian, gluten-free)
Quality standards and testing information
Bioavailability of different nutrient forms
General educational content:
Blog articles explaining different nutrients and their functions in the body
Comparisons of nutrient forms (e.g., types of magnesium, vitamin D2 vs D3)
Information about absorption and bioavailability
Scientific background on ingredients
Operational support:
Order tracking and delivery information
Returns and refunds
Account management
Subscription management
Payment queries
How to get personalised advice
For advice on which products may be suitable for your individual needs, we strongly recommend consulting:
Your GP - Can assess your health status, review medications, and advise on appropriate supplementation
Registered healthcare practitioner - Trained to evaluate individual health needs and recommend supplements based on comprehensive assessment
Registered nutritional therapist - Specialises in nutritional support and can provide detailed supplement protocols
These professionals can:
Review your complete medical history
Consider current medications and potential interactions
Assess your nutrient status through testing if appropriate
Recommend specific products, forms, and dosages
Monitor your progress and adjust recommendations
If you're working with a healthcare practitioner, they can contact us directly for technical product information or apply for a practitioner account.
Browse our range independently
You're welcome to browse our full product catalogue at www.metabolics.com, where each product page includes:
Complete ingredient information
Nutrient forms and elemental strengths
Suggested serving sizes
Allergen statements
Dietary suitability indicators
Quality certifications
Our educational blog also provides in-depth articles on various nutrients, helping you understand the science without making health claims.
If you need more help
For factual questions about specific products (not personalised recommendations):
Email: [email protected]
Phone: +44 (0)1380 812799
Hours: Monday–Friday, 8:30 AM–5:00 PM UK time
For personalised supplement advice, please consult your GP or registered healthcare practitioner.