LactobacillusUpdated 2 months ago

Metabolics offers several probiotic products that contain Lactobacillus strains, both as single‑strain supplements and as multi‑strain blends. When a customer mentions “Lactobacillus”, they can be guided towards the dedicated probiotics range so they can choose the format and strain profile that best suits their needs, ideally with input from their healthcare practitioner.

What Lactobacillus is

• Lactobacillus is a family of beneficial (“friendly”) bacteria that naturally live in the gut and other parts of the body and are commonly used as probiotics to support a balanced microbiome.

• Probiotics such as Lactobacillus are nutritional supplements, not medicines; they are used to support normal gut flora and should not be described as treating or curing any medical condition, in line with MHRA and FSA guidance.

Metabolics products containing Lactobacillus

When a customer asks about Lactobacillus, you can direct them to:

• Combocillus (multi‑strain probiotic) – available as capsules and powder, providing a broad spectrum of Lactobacillus and Bifidobacterium strains to support a balanced gut microbiome.

• Single‑strain Lactobacillus products, for example:

  • Lactobacillus Acidophilus – available in capsules and powder, cultured on a non‑dairy medium and suitable for vegans and vegetarians.

  • Lactobacillus Salivarius Powder – providing a defined strain that naturally inhabits the colon and contributes to lactic acid production in the gut.

• All of these can be found under the Probiotics and Prebiotics or Digestive and Gut Health sections of the Metabolics website.

How customer service should respond (Gorgias guidance)

When a customer says “Lactobacillus”, “a Lactobacillus probiotic” or similar:

• Acknowledge what they are asking and briefly explain that Lactobacillus is a beneficial bacteria used in probiotic supplements to support normal gut flora, without making disease‑treatment claims.

• Ask whether they are looking for a single‑strain Lactobacillus product or a broader multi‑strain probiotic, then:

  • Offer Combocillus capsules or powder if they want a broad, multi‑strain Lactobacillus/Bifidobacterium blend.

  • Offer Lactobacillus Acidophilus (capsules or powder) or other specific Lactobacillus powders (e.g. L. salivarius) if they want a targeted strain.

• Provide direct links to the Probiotics and Prebiotics collection so they can view all options and read full labels and directions, and remind them to consult a healthcare practitioner, especially if they have a medical condition, are pregnant, breastfeeding, or taking medication.

This guidance can be saved as a Help Centre article and turned into a Gorgias macro (for example: “Customer asking about Lactobacillus – point to probiotics”), ensuring customers are always guided helpfully and compliantly towards the relevant Metabolics probiotic products.