Accounts/Subscriptions
I’m having trouble logging in
If you cannot access your account, it is usually due to an email or password issue. Steps to try first. Make sure you are using the same email address you registered with. Check for typing errors or extra spaces in your email or password. If you forg
How do I cancel my membership/subscription?
You can cancel your subscription anytime from your online account. Steps to cancel. Log into your account. Click on the Subscriptions tab. Select the subscription you want to cancel. Choose Cancel subscription and follow the prompts. Important notes.
How do I update my subscription items?
You can change the products in your subscription anytime from your online account. Steps to update items. Log into your account. Click on the Subscriptions tab. Select the subscription you want to update. Choose Edit or Swap product. Pick your new pr
I forgot my password / How do I reset my password?
If you cannot remember your password, you can reset it anytime from the login page. Steps to reset your password. Go to the login page. Click Forgot your password?. Enter the email address linked to your account. Check your inbox for a reset email an
How do I delete my account or request my data?
To request account deletion or a copy of your personal data, please email us directly at [email protected]. We’ll confirm your request and securely process it in line with GDPR. If you need more help:Call us on +44 (0)1380 812799.
When will I be charged for my subscription?
Your subscription renews automatically based on the frequency you selected (e.g. every 30, 60 or 90 days). You can view your next billing date by logging into My Account ›. From there, you’ll see all upcoming orders and charges in your subscription d