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Product Enquiry – Item Not in CatalogueUpdated 2 months ago

Do Metabolics Stock This Product?

Thank you for your enquiry. If you are looking for a specific product, ingredient, or branded item and cannot find it in our catalogue, this means Metabolics does not stock or sell this item.

Important Guidance

  • Metabolics does not offer nor recommend alternatives for products that are not included in our range.

  • Under company policy, we do not suggest products that have no direct relation to your requested item—even if a similar-sounding product exists in our catalogue.

  • Please do NOT expect referrals to alternatives, as this can cause confusion and undermine customer trust.

  • Examples of items we do not stock include: California poppy, ashwagandha gummies, melatonin, CBD, specific branded products not on our site, and product formats not in our range (like certain sprays or patches).

  • If you ask about a product, ingredient, or category not listed by Metabolics, the correct response is a polite confirmation that we do not sell it, and no alternative will be offered.

Correct Response Example

“Thank you for your enquiry about California poppy. We don’t currently stock this botanical in our range. If you’re looking for natural support for sleep or relaxation, we recommend consulting with a healthcare practitioner or nutritional therapist for personalised recommendations.”

Customer Service Contact

Internal Guidance for Teams (Not Visible to Customers)

NEVER do the following:

  • Do not suggest random or vaguely related Metabolics products when a customer’s request cannot be fulfilled.

  • Do not use language like “but you might like...” or “if you’re interested in...”.

  • Maintain a strict boundary between actual stock and catalogue, and never risk brand trust with inappropriate recommendations.

Priority: CRITICAL – prevents customer confusion and protects the reputation of Metabolics.






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