How do I get a refund?Updated 2 months ago

Refunds are issued once your return arrives back to us and has been processed.

Steps to request a refund

• Log into your account.

• Click on the Returns tab.

• Select the order and item you’d like to return.

• Send the product back in its original, unopened packaging within 30 days of delivery.

• Once your return is checked and approved, your refund will be issued to the original payment method.

Important notes

• Refunds can only be made to the original payment method.

• Refund times depend on your bank or card provider but usually take 3–5 working days after processing.

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is faulty.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)