Order Issues
How do I cancel my order?
You can cancel your order before it is dispatched:. Email us at [email protected] or call +44 (0)1380 812799. Please include your order number and cancellation reason. ⚠️ Once your order has been dispatched, it cannot be cancelled. You can still
What is your return/exchange policy?
You can return unopened products within 30 days of delivery for a refund or exchange. How it works. Products must be sealed, unused, and in their original packaging. Returns should be sent with your order details included. Once received and checked,
How do I initiate a return?
You can manage returns directly from your online account. Steps to start a return. Log into your account. Click on the Returns tab. Select the order and item you’d like to return. Follow the on-screen instructions to generate your return. Send the pr
How do I initiate an exchange?
You can request an exchange directly from your online account. Steps to start an exchange. Log into your account. Click on the Returns tab. Select the order and item you’d like to exchange. Choose the replacement item and follow the on-screen instruc
How do I cancel my order?
You can cancel your order if it has not yet been dispatched. Steps to cancel. Contact us as soon as possible with your order number. If your order is still processing, we will cancel it and issue a full refund. If your order has already been dispatch
How do I get a refund?
Refunds are issued once your return arrives back to us and has been processed. Steps to request a refund. Log into your account. Click on the Returns tab. Select the order and item you’d like to return. Send the product back in its original, unopened
My order is marked as delivered but it has not arrived
Sometimes couriers mark a parcel as delivered before it actually reaches you. Steps to check first. Check with neighbours, building reception, or a safe place around your property. Look for a delivery card or email/text from the courier with further
What do I do if I receive the wrong item in my order?
If you receive the wrong item, please let us know and we will put it right quickly. Steps to take. Email us at [email protected] with your order number and a photo of the item you received. We will confirm the next steps, which may include sendi
An item is missing from my order
If something is missing from your parcel, we will resolve this for you. Steps to take. Check your order confirmation to make sure the item was included in your purchase. Look inside all packaging carefully, as smaller items may be tucked between prot
I’m having a reaction to the product
If you experience an unexpected reaction, please stop taking the product immediately and contact us. What we will do. Under our obligations as a food manufacturer operating to GMP (Good Manufacturing Practice), we must investigate reports like this.
My order arrived damaged
If your order arrives damaged, please contact us so we can put it right. Steps to take. Email us at [email protected] with your order number. Include clear photos showing:. The outer packaging as it arrived. The contents and the damage to the pr