My order is marked as delivered but it has not arrivedUpdated 2 months ago

Sometimes couriers mark a parcel as delivered before it actually reaches you.

Steps to check first

• Check with neighbours, building reception, or a safe place around your property.

• Look for a delivery card or email/text from the courier with further instructions.

• Double-check the delivery address on your order confirmation.

Next steps

• For Royal Mail: deliveries can occasionally be scanned early and may arrive within the next 24 hours.

• For DHL: tracking updates may show as “delivered” when the parcel is awaiting handover, so please allow a short delay.

• If your parcel still has not arrived after 24 hours, contact us and we will investigate with the courier.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)