What do I do if I receive the wrong item in my order?Updated 2 months ago

If you receive the wrong item, please let us know and we will put it right quickly.

Steps to take

• Email us at [email protected] with your order number and a photo of the item you received.

• We will confirm the next steps, which may include sending you a pre-paid return label.

• Once confirmed, we will send out the correct item as soon as possible.

Important notes

• You will not be charged extra for correcting an order error.

• Please do not use the incorrect item, as it may need to be returned to us.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)