How do I initiate an exchange?Updated 2 months ago

You can request an exchange directly from your online account.

Steps to start an exchange

• Log into your account.

• Click on the Returns tab.

• Select the order and item you’d like to exchange.

• Choose the replacement item and follow the on-screen instructions.

• Send the original product back in its unopened packaging within 30 days of delivery.

• Once your return arrives back to us and has been processed, we will send out the replacement item.

Important notes

• Exchanges are only possible for items that are sealed and unused.

• If the replacement item costs more, we will contact you to arrange payment.

• If the replacement costs less, we will refund the difference once the return is processed.

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is faulty.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)