My order arrived damagedUpdated 2 months ago

If your order arrives damaged, please contact us so we can put it right.

Steps to take

• Email us at [email protected] with your order number.

• Include clear photos showing:

  • The outer packaging as it arrived

  • The contents and the damage to the product(s)

• This helps us investigate with the courier and prevent future issues.

Next steps

• Once we receive the details, we will arrange a replacement or refund.

• You will not be charged for correcting a delivery issue.

If you need more help
📧 [email protected]
📞 +44 (0)1380 812799 (Mon–Fri, 9am–5pm UK)